Terms of Service

These terms cover your use of Sky: the Sky browser extension, the Sky web dashboard at sky.skal.ai, and everything we provide through them (together, "Sky"). By creating an account or using Sky, you agree to them. If you don't agree, please don't use Sky.

1. What Sky does

Sky lets you highlight text on a web page and save it as a structured lead: name, company, role, need, and any custom fields you define. Extraction is performed by AI models running on our servers, and on paid plans each lead is scored against an ideal-customer profile you write. Leads are stored in your account and can be exported to CSV at any time. If you switch it on in Settings, Sky can also send a first-message draft you have read and confirmed, through your own LinkedIn or Slack account, into a conversation you already have open. It never sends anything on its own, and you are responsible for what you send.

Sky is a tool for organising information you choose to capture. It does not go looking for information on its own: the public-register lookups in Settings run only when you switch them on and only when you ask. It does not guarantee that any extraction, register match or score is accurate. You are responsible for checking anything you rely on. Where Sky hands your leads to somewhere else, a live feed link you created, a Slack channel you linked, or a webhook you set up, it does so only because you asked, and what happens to them there is between you and that service.

2. Your account

• You sign in with your email address and a one-time code. Keep access to that inbox secure: anyone who can read it can sign in as you.
• An account is for one person. Don't share credentials or let others use your account.
• You must be at least 16 years old.
• Give us accurate information, and keep your email address current so we can reach you about your account and billing.

3. Plans, billing and payment

Sky has a free plan and paid plans. Current prices are always shown on our pricing page; at the time of writing, Starter is US$10 per month or US$96 per year, Pro is US$30 per month or US$288 per year, Scale is US$100 per month or US$960 per year, Team is US$40 per seat per month or US$384 per seat per year for 3 to 10 seats, and Enterprise (more than 10 seats) is arranged by contacting us.

• Renewal. Paid plans renew automatically at the end of each billing period, monthly or yearly, whichever you chose, until you cancel. There is no free trial; the free plan serves that purpose.
• Cancelling. You can cancel at any time from Manage billing in the dashboard. Cancellation stops future renewals; you keep paid access until the end of the period you've already paid for, after which your account returns to the free plan.
• Refunds. See our Refund & Cancellation Policy.
• Price changes. If we change the price of a plan you're on, we'll tell you by email before it takes effect, and it will only apply from your next renewal. You can cancel before then.
• Failed payments. If a renewal payment fails, Paddle will retry over a short period. If it keeps failing, your subscription ends and your account returns to the free plan. Your leads are not deleted.
• Taxes. Prices are shown in your local currency where available. Applicable VAT or sales tax is calculated and displayed by Paddle at checkout.

4. Plan limits and fair use

The free plan includes 50 credits per calendar month. One credit is spent when you capture a lead, when you re-score one, and when you ask Sky to draft a first message. Reading a whole page instead of a highlight costs one credit more than the highlight would, because it reads far more text. Reading a long page in full costs two credits for each section it takes, for the same reason: each section is a full page's worth of reading. A screenshot you paste in costs two credits, one of them at the moment Sky reads it, so a screenshot you discard still costs one. A page that turns up several leads charges one credit for each one you keep. Sky shows you what an action costs before you start it, and your current prices are listed in the extension under Settings. Lists and custom fields are unlimited on every plan, including free.

Every plan also carries a daily rate limit on AI actions, currently 40 a day on the free plan, 400 a day on Starter, 1,000 a day on Pro and on each Team seat, and 2,000 a day on Scale, where each capture, each re-score and each section of a long page read counts as one action. First-message drafts have their own daily limit (currently 20 a day free, 60 a day paid). These limits reset every day and exist to keep the service responsive for everyone. Reading a very long page in full can use several actions in one go; Sky tells you when you reach a limit, and nothing you already captured is affected. Besides the daily limit there is a monthly limit on AI actions, currently twice your monthly credits or thirty days of the daily limit, whichever is smaller. It exists so that discarded captures, which cost no credit, cannot run without bound.

Paid plans include a stated number of credits per calendar month: currently 2,000 on Starter, 7,000 on Pro, 25,000 on Scale and 7,000 per seat on Team (a team's seats share one allowance, which any seated member may spend), counted the same way as on the free plan and split however you like. Your plan's credits are a monthly allowance: nothing is charged to your card as you spend them, and whatever you don't use does not roll over into next month. Reaching your allowance pauses new captures until the month resets, and you can buy more at any time (see below). If you expect to need considerably more, contact us at hi@skal.ai and we'll sort something out rather than cut you off.

If you need more than your plan includes, a paid plan can buy extra credits. These are a one-time purchase, not a subscription: nothing recurring is created and there is nothing to cancel afterwards. At the time of writing they are sold in packs of 1,000, 5,500 or 30,000 credits, one pack per purchase, as often as you need. The price is shown to you before you confirm, and you are never charged an amount you have not been shown.

Credits you buy work differently from your plan's monthly allowance, in two ways that matter:

• They roll over, and they expire. Purchased credits are not tied to a calendar month, so they stay available until you use them, but they expire 12 months after the date you buy them. Your dashboard shows how many you hold and when the earliest of them lapse. Expired credits are not refunded.
• Your plan's credits are always spent first. Purchased credits are only ever used once a month's included allowance is gone, so a quiet month never costs you a credit you paid for. Where you hold several purchases, the ones expiring soonest are used first.

Purchased credits count the same way as plan credits: capturing, re-scoring, drafting a first message and reading a page all draw on them identically. They require an active paid plan to use. Buying a larger plan costs less per credit than buying extra credits on a smaller one; both are always available and the choice is yours.

Going over a cap pauses new captures, re-scores and drafts for that month. We don't charge overage fees and we never bill you a surprise amount.

5. Acceptable use

Sky captures whatever you highlight, which often includes other people's personal data. That places real obligations on you. You agree that you will:

• Only capture information you are lawfully entitled to collect and store, and comply with applicable data-protection and privacy law (including the GDPR where it applies) in how you use it: you are the data controller for the leads in your account.
• Respect the terms of the websites and services you capture from. Sky is designed for capturing what you can already see; don't use it to circumvent access controls, rate limits, or a site's terms.
• Not use Sky for bulk scraping, for building or selling data sets about people, or for unsolicited messaging that breaks anti-spam law.
• Not attempt to break, overload, reverse-engineer, or gain unauthorised access to Sky or the systems behind it, and not resell Sky without our written agreement.
• Not capture special-category data (health, biometrics, political or religious views, and similar) unless you have a lawful basis for doing so.

If you break these rules we may suspend or close your account. Where it's reasonable to do so, we'll tell you first and give you a chance to put it right.

6. Your data and content

The leads, lists, fields and Ideal customers you create are yours. We don't claim ownership of them, we don't sell them, and we don't use them to train AI models. We process them only to provide Sky to you, as described in our Privacy Policy.

To run extraction and scoring we send the text you capture to third-party AI providers acting as our processors. You can export everything to CSV at any time, and you can ask us to delete your account and all its data by emailing hi@skal.ai.

7. Availability and changes

We aim to keep Sky available and working well, but we don't promise uninterrupted service. We may add, change or remove features. If we make a change that materially reduces what a paid plan gives you, we'll tell you by email, and you may cancel and ask for a pro-rata refund of the unused part of your current period.

Sky depends on the browser it runs in and on the sites you use it on. If a site changes, capture may stop working there until we adapt.

8. Ending this agreement

You can stop using Sky and close your account at any time. We may suspend or end your access if you breach these terms, if we're required to by law, or if we discontinue Sky, in which case we'll give you reasonable notice, stop charging you, and refund the unused part of any period you've paid for.

9. Disclaimers

Sky is provided "as is". AI extraction and scoring are automated estimates and can be wrong, incomplete, or out of date. Don't treat them as verified facts, legal advice, or a substitute for your own judgement. To the extent the law allows, we exclude implied warranties of merchantability and fitness for a particular purpose.

10. Liability

To the extent permitted by law, we are not liable for indirect or consequential loss, lost profits, lost business, or lost or inaccurate data arising from your use of Sky. Our total liability to you for any claim relating to Sky is limited to the amount you paid us in the twelve months before the claim arose.

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. If you're a consumer, you keep all the statutory rights your local law gives you, and nothing here overrides them.

11. Changes to these terms

We may update these terms. If a change is material we'll update the date above and notify you by email or in the app before it takes effect. Continuing to use Sky after that means you accept the updated terms.

12. Governing law

These terms are governed by the laws of the United Arab Emirates, and any dispute will be subject to the jurisdiction of the courts of the United Arab Emirates. If you're a consumer, this doesn't deprive you of the protection of mandatory consumer law in your own country of residence.

13. Contact

Questions about these terms? Email hi@skal.ai and we'll get back to you.

Payments are collected by Paddle.com Market Ltd as merchant of record.

For billing and payment questions you can also contact Paddle, the merchant of record, via paddle.net.